Welcome to the privacy policy for HulaSpins. This page explains how we collect, use and protect personal information when you register, play or otherwise use our services. We take your privacy seriously and aim to be clear about the information we hold, why we hold it and how you can manage your data while using Hula Spins.
We collect different categories of information depending on how you use our services. This includes personal data you provide to us, technical information created when you use the site, and transactional records of your account activity.
Personal data covers details you give us directly, such as your name, date of birth, address, email address, telephone number and payment details. We also collect identity documents and verification information where required to confirm age and identity.
Technical data is generated automatically when you visit our site and includes your IP address, browser type and version, device identifiers, operating system, pages visited and session times. This information helps us maintain security, diagnose issues and improve the service.
Transactional data records your account activity, deposits, withdrawals, bets, game history and communications with our support team. We retain this information for compliance, fraud prevention and to provide you with a clear record of your play and balances.
We use personal and technical data to operate and improve our services, verify identity, process payments, prevent fraud, comply with legal obligations and respond to support requests. Transactional records are used to manage accounts, resolve disputes and meet our regulatory and audit requirements. We only process data where we have a lawful basis to do so, for example to fulfil a contract with you or to meet legal duties.
We store information on secure servers and use appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse. Access to personal data is restricted to staff and third-party processors who need it to perform their roles. We also use encryption for sensitive information in transit and, where appropriate, at rest.
We use cookies and similar technologies to provide core site functions, remember preferences and analyse usage. Some cookies are essential for account security and payment flows; others are used to improve performance and personalise content. You can manage cookie settings through your browser, but switching off certain cookies may affect site functionality.
You have rights in relation to your personal data, including the right to access, correct or request deletion of the information we hold about you, and to object to or restrict certain processing. You may also request a copy of your transactional data. We will consider and respond to such requests in line with applicable data-protection law.
If you wish to access, update or delete your personal data, contact our support team via the account area. We will verify your identity before acting on requests and will inform you if we are unable to delete certain data due to legal or regulatory retention requirements.
We may share information with trusted third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, analytics partners and fraud-prevention services. We also disclose information when required by law or to protect the safety and integrity of our services. All third parties are subject to contractual obligations to keep your data secure and only use it for authorised purposes.
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make significant changes we will notify you via the account area or by email. Continued use of the service after updates indicates acceptance of the revised policy.
