Privacy Policy

Welcome to the privacy policy for Hula Spins. This page explains how we collect, use and protect personal information when you create an account, play games or otherwise use our site. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your rights.

Types of data we collect

We collect several categories of information to operate the service reliably and securely. These include personal data you provide directly, technical data from your device and transactional data relating to deposits, bets and withdrawals.

Personal data

Personal information includes your name, date of birth, address, contact details and identity documents submitted to verify age and identity. We also store account credentials, communication preferences and any information you provide when contacting support.

Technical data

Technical data covers device and browser information, IP address, login timestamps, cookie identifiers and location data derived from your IP address. We use this to deliver the site correctly, prevent fraud and maintain account security.

Transactional data

Transactional records include payment method details (only to the extent required for processing), deposit and withdrawal history, bets placed, wins and losses, and any bonus or promotional activity tied to your account. We may also keep records of problem gambling checks and responsible gambling limits you set.

How we use your information

We use data to provide and maintain your account, process payments, verify identity, prevent fraud, comply with legal obligations and improve the service. We may also use anonymised or aggregated data for analytics and to monitor game fairness and platform performance.

Data protection practices

We protect your information using industry standard security measures, including encrypted connections and access controls. Only authorised staff and approved third-party providers have access to personal data on a need-to-know basis. We also carry out periodic reviews of our security arrangements.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support the login flow, deliver personalised content and measure site usage. You can manage cookie settings through your browser or via the cookie preference centre on the site. Third-party analytics providers may also set cookies; their use is subject to their own privacy terms.

User rights

You have rights to access, correct and request deletion of personal data held about you, subject to legal and regulatory requirements. You can also object to certain processing and request restriction of processing where applicable. For account closure or self-exclusion, please use the controls in your account or contact support.

Access, correction and deletion

To access, correct or request deletion of your information, contact our support team. We will verify your identity before processing requests to protect your account. Note that we may retain certain information where required for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We share data with payment processors, identity verification services, fraud prevention agencies and other service providers who process data on our behalf. We may also disclose information to meet legal obligations or to protect the safety and rights of users. Some services may be provided by third parties outside the UK; where this occurs we ensure appropriate safeguards are in place.

Policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. If you have questions or wish to exercise your privacy rights, contact [email protected]. For urgent security concerns use [email protected].